As part of its 20th-anniversary celebrations, Opportunity
International Savings and Loans Ltd (OISL), one of the leading providers
of financial services in the country, has organized forums for its SME
and Microloan clients. These events took place on the 2nd and 5th of
April in Accra and Kumasi respectively.
Present at the forums
were the Chief Executive Officer of the institution, Mr. Kwame
Owusu-Boateng, the Chief Risk Officer, Dr. Francis Takyi, the Chief
Business Officer, Mr. Francis Owusu Ansah, the Head of Compliance, Mr.
Isaac Gyasi, the Head of Marketing, Mr. Richard Anyamesem, the Head of
Transformation, Ms. Theophila Esther Larbie, four (4) Area heads from
the various sectors of the institution, and other management and staff
members of the institution.
In his opening remarks, the CEO of
the institution, Mr. Kwame Owusu-Boateng indicated that the purpose of
the forums was to thank their clients for being with the institution all
these years and also to enable the clients to be part of the 20th
Anniversary celebration of the institution. Additionally, he stated that
the forums were to facilitate an open dialogue to share insights and to
gather feedback from the clients of the institution to improve and
provide improved services and products for the customers. He further
stated that the forums were also aimed at educating the clients on
OISL’s loan requirements and processes and also an opportunity to throw
more light on OISL’s digital platforms and how clients could use them to
access services in a more efficient way.
The Chief Risk
Officer, Dr. Francis Takyi, used the opportunity to educate the clients
on OISL’s SME Collateral Requirements, detailing the various types of
collaterals needed for the various categories of loans. He elaborated on
the Five Cs of Credit (Character, Capital, Capability, Condition, and
Collateral) considered during loan assessments.
Mr. Francis
Owusu Ansah, the Chief Business Officer of OISL taking his turn during
the forums provided insights into OISL’s Credit Delivery System and
guided the SME and Microloan clients through the basic Loan
Requirements, Application process, Turnaround time, post-disbursement
protocols and many more.
During the open dialogue sessions, led
by Mr. Richard Anyamesem, the Head of Marketing, clients had the
opportunity to provide feedback to OISL regarding their products and
services. Many of the customers who attended the forums expressed their
gratitude to the institution for organizing these unique forums and
requested for more of such forums to be organized in the future. They
shared their success stories and congratulated OISL on its 20th
anniversary. Some clients also took the opportunity to thank OISL for
their support during the challenges posed by the COVID-19 pandemic.
Nearly all concerns raised by clients were addressed, resulting in high
levels of customer satisfaction.
In his closing remarks, the
CEO, Mr. Kwame Owusu-Boateng expressed his gratitude to the clients for
their valuable feedback and assured them of OISL's continual commitment
to the provision of excellent services. He further assured them that
their concerns will also be addressed progressively.
A total number of One Hundred and Fifty (150) clients attended the forums.
Source: Peacefmonline.com
